SHIPPING RATES
- Minimum purchase of RM200 for West Malaysia and RM250 for East Malaysia for free delivery
- Minimum purchase of RM400 for free delivery to Singapore
- Standard flat rate of RM8 for West Malaysia and RM20 for East Malaysia
- Standard flat rate of RM25 for Singapore orders
PROCESSING TIME
- Orders are processed and shipped out within 5-7 working days upon payment confirmation unless stated otherwise
SHIPPING SPEED
- For Malaysia orders, shipping take from 2-5 working days and is subjected to the specific courier service of your parcel
- For Singapore orders, shipping take from 3-7 working days and is subjected to the specific courier service of your parcel
- Delivery is carried out during working hours, Monday to Saturday
COURIER SERVICE
- For Malaysia orders, shipping will be carried out by DHL eCommerce.
- For Singapore, Ninjavan is our official third-party partner.
DELIVERY CONFIRMATION
- Once order has been shipped, you will receive a shipping confirmation email with tracking information. You may use this information to track your parcel through the courier's website.
INCORRECT INFORMATION
- Please ensure that all details provided are correct at the time of checkout, Pistachio Club is not responsible for orders shipped to an incorrect address provided by the customer. Should you realised that you have provided an incorrect address, please contact us on IG (pistachio.club) immediately and we will do our best to assist.
STOLEN PARCELS
- Once the shipping courier has confirmed delivery of your parcel, the parcel is no longer our responsibility. In the unfortunate event of a stolen parcel, we commend that you contact the courier's customer service for further investigation and assistance. Unfortunately, we are unable to provide refunds or replacements for stolen parcels.
SHIPPING DELAYS
- Pistachio Club is not responsible for shipping delays caused by unforeseen circumstances, such as natural disasters, courier delays, or other events beyond our control. However, we will do our best to assist you in resolving any issues that may arise.
INTERNATIONAL SHIPPING
- For international orders, please be aware that customs fees, import duties, and taxes may apply. These charges are the responsibility of the recipient and vary by country. Kindly check with your local customs office for more information.
By placing an order with Pistachio Club, you acknowledge and agree to abide by our Shipping Policy outlined above. Thank you for choosing Pistachio Club.